Veronica Brooks (Books) strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 30 days if you're dissatisfied with your purchase due to an error on the Veronica Brooks (Books) part or if the book doesn't arrive.
Please note that Veronica Brooks (Books) are permitted to have a 'Final Sale' policy on ebooks only. If you are ordering an ebook, please review the bookseller's Terms of Sale carefully and order only if this policy is acceptable to you.
Please see below for information on how to initiate a return through your Veronica Brooks (Books) Sales account.
1. Incorrect Book/Not As Described/Damaged
You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.
2. Book Did Not Arrive
You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
3. Partial Refunds
If you are dissatisfied with your purchase for any reason, but still wish to keep the book, you can negotiate a partial refund with the bookseller for an amount that is agreeable to both parties. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, the bookseller is not obligated to provide one and, depending on your reason for the request, may prefer that you return the book for a full refund instead.
How to Initiate a Return:
Veronica Brooks (Books) will also keep you updated throughout the process by e-mail.
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled.